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Thursday 28th March 2024
From 1pm on Thursday 28th March, Lakeside Surgery, along with every surgery in Warrington will be closed for Protected Learning Time for the whole team. If you need urgent medical help when we are closed, please call NHS 111 or for medical emergencies please dial 999.
The surgery will reopen on Tuesday 2nd April following the Easter Break.
Please note eConsult will be switched off from Wednesday 27th March at 8:30am until Monday 15th April at 7:30am. This is to enable us to manage demand during the busy Easter period.
Important Notice
We apologise for the delays patients are experiencing getting through on the telephone, we are experiencing a huge increase in demand. Our patient advisors are doing their best to deal with all calls quickly to free up the lines and take more calls but they need to give each patient the care and attention they require.
We understand that it is frustrating when there are delays getting through and when you can't get the appointment you want but it is never ok to take this frustration out on our rstaff. They are doing a really tough job in difficult curcumstances. Please consider the feelings of the person you are speaking to before taking your frustration out on them.
Abuse either over the telephone or in person towards any member of staff will not be tolerated.
Thank you for your patience and understanding and thank you to the majority of our patients who treat our staff with respect and kindness.
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