We apologise for the delays patients are experiencing getting through on the telephone, we are experiencing a huge increase in demand. Our patient advisors are doing their best to deal with all calls quickly to free up the lines and take more calls but they need to give each patient the care and attention they require.
We understand that it is frustrating when there are delays getting through and when you can't get the appointment you want but it is never ok to take this frustration out on our rstaff. They are doing a really tough job in difficult curcumstances. Please consider the feelings of the person you are speaking to before taking your frustration out on them.
Abuse either over the telephone or in person towards any member of staff will not be tolerated.
Thank you for your patience and understanding and thank you to the majority of our patients who treat our staff with respect and kindness.
WINTER FLU VACCINATIONS
We have a limited number of Winter flu vaccination available, please contact the surgery if you have not had yours yet. If you are over 65, under 65 in a clinical risk group, pregnant or a Carer you are eligible for a free NHS flu vaccine.