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    Important Information regarding Coronavirus

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  • Welcome to Lakeside Surgery

    We are currently accepting new patients.

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  • Clinics & Services

    We offer a range of clinics and services at the practice.

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    Clinics & Services
  • Home Visits

    We offer home visits to patients who are housebound or too ill to attend the surgery.

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    Home Visits
  • Repeat Prescriptions

    For repeat prescriptions please allow 48 hours before collection and make allowances for weekends and public holidays.

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Welcome To The Practice

Lakeside surgery is open Monday to Friday from 8am to 6:30pm.  If you have an urgent problem during these times please ring the surgery.  At all other times ring NHS 111.  Opening times for Grappenhall Surgery are different, please see details below.

Inline with guidance from NHS England, online booking of appointments has been suspended.

Requests via eConsult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday .  The practice will respond within 2 working day

Due to COVID we are operating what is known as total triage, this is a virtual appointment.  Your GP or nurse will review your problem and will then, depending on your needs

    • offer you advice via text
    • offer you a telephone call
    • offer you a video call
    • ask to see you in person (face to face) or
    • navigate you to other services

If you need to order a repeat prescription please order online where possible. We also have a dedicated email address for prescription requests only, please email lakeside.prescriptions@nhs.net or you can post your request in the box at either surgery or through the door when the surgery is closed. 

Please only attend the surgery if we ask you to.  It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.  We are very sorry but we are unable to provide face coverings for patients.

In line with social distancing rules the surgery must limit the number of patients in the waiting room.

To gain entry to the surgery please use the intercom situated in the foyer, both surgeries have an intercom system in place. 



"Please note – eConsults will be responded to by the end of the next working day.  If you have an urgent issue please ring the practice (in hours) or NHS 111 (out of hours). We are open Monday – Friday so eConsults submitted over the weekend will be reviewed and responded to by Tuesday of the following week”

 After completing the initial questions, please click on 'continue as guest' to complete your eConsult questionnaire.

eConsult.  Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)?  eConsult and get a response before the end of the next working day or sooner.  Get started.

We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff. 

Regular updates are provided on our websites 

We would like to thank all our patients for their co-operation and understanding.


From Monday 13th July we will be operating a one way system through the surgery.  Please enter the building via the main door, press the buzzer to speak to a member of our team via an intercom.  Before you enter the building you will be asked to used the hand sanitising station in the foyer.  Please wait in the waiting room until the Clinician is ready to see you.  After your appointment, please leave the building by following the arrows.  A further hand sanitising station is located near the rear exit.  

For patients attending Grappenhall Surgery, please enter the foyer and press the buzzer to speak to the receptionist.  If you have an appointment you will be asked to use the hand sanitising station located in the foyer before  being admitted to the waiting room.  Following your appointment please exit the building via the same door. 

For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/  

If you are completing an econsult for a skin or joint condition,  please attach a photograph of the condition to your econsult.  Thank you 

eConsult.  Want advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)?  eConsult and get a response before the end of the next working day or sooner.  Get started.


It is now easier for you to see a GP in the evenings and at weekend.

Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and 10am-2pm Sundays at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will give you the telephone number and password needed to book the appointment. Please be aware that you will need to consent to share your medical record with the service.

Patient Feedback

If you have some feedback that you would like to share with us now,
  Click here to complete our online feedback form.

Mission Statement

We aspire to excellence in patient care, by advising on and promoting the development of all aspects of health care, for the population of Lymm, Grappenhall, Thelwall and the surrounding areas. We aim to provide good quality services that are equitable, speedy, convenient and also treat patients with dignity and respect at all times.


Dr Mark Nichols

Dr Simon Mills

Dr Victoria Whittaker

Dr Lavanya Villuri

How To Contact Us

Lakeside Road, Lymm, Cheshire, WA13 0QE
Tel: 01925 755050

Branch Surgery:
The Quays, Grappenhall Surgery,
235 Thelwall New Road, Grappenhall, Warrington WA4 2XT
Tel: 01925 499634 

Opening Times

Lakeside Surgery

Monday        8.00am - 6.30pm
Tuesday       8.00am - 6.30pm
Wednesday  8.00am - 6.30pm
Thursday      8.00am - 6.30pm
Friday           8.00am - 6.30pm

Grappenhall (Branch surgery)

Monday         8.30am - 4.00pm
Tuesday        8.30am - 4.00pm
Wednesday   8.30am - 1.00pm
Thursday       8.00am - 1.00pm
Friday            8.30am - 4.00pm

Protected Learning Time

In order to ensure that all our staff are fully up to date with procedures and protocols. The practice is closed the last Thursday of every month from 1pm. Incase of  an emergancy  during this time , please telephone out of hours on 111


Parents please be aware that to make an appointment or order a prescription for your child online, you will need to login using the child's details.  To create an acount for your child please contact reception.

Book Appointments Online

Click here to book an appointment online

It is possible to book an appointment with the GP or Practice Nurse up to 12 weeks in advance.

If you do not have a username and password, please contact the surgery to register for SystmOnline

Order Repeat Prescriptions Online

click here for online access

Click here to request repeat prescriptions online

If you do not have a username and password, please contact the surgery to register for SystmOnline

Practice News
  • 02Oct 2020

    Flu Clinics

    Please contact the surgery to arrange your flu vaccine appointment.   We have now had delivery of both over and under 65 flu ...

    Read More »
  • 02Oct 2020

    New telephone system

    This week we have had a new telephone system installed at both our surgeries.  Please bear with us while we get used to the new ...

    Read More »
  • 04Sep 2020

    Electronic Prescriptions

    From Monday 7th September 2020, most prescriptions will be signed, sent and processed electronically.  Patients will have 2 choices ...

    Read More »
Health Conditions A to Z
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

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